We may collect a variety of information from or about you or your devices from various sources, as described below.
Location Information : When you use our Service, we can infer your general location information, for example by using your internet protocol (IP) address
Device Information : We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, and device identifiers.
Usage Information : To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, and the dates and times of your visits.
Information from Cookies and Similar Technologies: We and third party partners collect information using cookies, pixel tags, or similar technologies. Our third party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
Call and Text Information : We work with third party partners to facilitate emails, phone calls (including video conferencing) and text messages between Customer Users and Participant Users who have been connected. We may receive information about these communications, such as the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made when using our Services. You will be given notice that your call may be recorded, and by proceeding you agree to allow us to monitor and/or record your call.
We use the information we collect:
Below is an overview of the types of cookies we and third parties may use to collect information:
Strictly necessary cookies : Some cookies are strictly necessary to make the Services available to you. We cannot provide you with the Services without this type of cookies.
Functional cookies : These are used to recognize you when you return to the Services. This enables us to adapt our content for you, and remember your preferences (for example, your choice of language or region).
If you are located in the European Economic Area or the United Kingdom or Australia, we only process your information as a controller when we have a valid “legal basis”, including when:
Contractual necessity : These are used to recognize you when you return to the Services. This enables us to adapt our content for you, and remember your preferences (for example, your choice of language or region).
Compliance with a legal obligation : We have a legal obligation to use your information, for example to comply with tax and accounting obligations.
Legitimate interests : We or a third party have a legitimate interest in using your information. In particular, we have a legitimate interest in using your information for product development and internal analytics purposes, and otherwise to improve the safety, security, and performance of our Services. We only rely on our or a third party’s legitimate interests to process your information when these interests are not overridden by your rights and interests.
Vendors and Service Providers : We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Sharing Between Users : If you are a Customer User, we will facilitate sharing information between you and individuals enrolled or who may be enrolled in a clinical trial, as further described in the agreement between us and our customers.
As Required By Law and Similar Disclosures : We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Consent : We may also disclose your information with your permission.
If you are located in the European Economic Area or the United Kingdom or Australia, you have the additional rights described below:
We take measures to delete your information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the specific retention period, we take into account various criteria, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and the statute of limitations.
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. We may transfer information from the European Union, or the United Kingdom, or Australia to the United States based on Standard Contractual Clauses, as needed to perform the Services that you have requested from us, or with your consent. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.